The wscmusic Store can only deliver to postal street addresses in the 50 United States and District of Columbia. There will be a surcharge for orders delivered to Hawaii and Alaska, and only specified shipping options are available for these destinations. The wscmusic Store cannot deliver to APO/FPO addresses or PO Boxes.
Shipping Types and Charges
The wscmusic Store offers an array of shipping service options. The charges associated with each shipping service option will be displayed during the order checkout process.
Order transit time is dependent upon the internal handling time of the order, geographic location of the destination of the shipment, as well as the shipping service option that is selected by the customer. Orders shipped via Ground service can be in transit for up to 14 business days. The wscmusic Store has contracted UPS to deliver packages sent via UPS Ground Delivery Service from Monday to Friday, 9:00 AM to 8:00 PM. For expedited services, UPS Next Day Air and UPS 2nd Day Air delivery service, UPS will deliver packages from Monday to Friday 9:00 AM to 8:00 PM. Please allow additional transit time for deliveries to remote areas. Products and boxed Software from the wscmusic Store will be labeled as originating from Louisville, Kentucky, 40219. Repair parts from the wscmusic Store will be labeled as originating from Torrance, California 90502.
A recipient signature is not needed for deliveries from the wscmusic Store. If the recipient is not available, the package will be left in an area at the delivery location, deemed secure by the UPS courier. The wscmusic Store is not responsible for packages once UPS has confirmed that the package has been delivered to its specified destination.
Orders with upgraded shipping services (UPS 2nd Day and UPS Next Day Air), received before 3:00 PM EST, are processed the same day that the order is placed. Orders placed after 3:00 PM EST will be processed on the next business day.
Our warehouse does not typically ship on Saturdays, Sundays and Holidays. If we receive an order before 3:00 PM EST on Friday and UPS Next Day Air is selected, it will arrive on Monday. If we receive an order after 3:00 PM EST on Friday and UPS Next Day Air is selected, it will arrive on Tuesday.
We shall not be responsible or liable for any delay or failure in performance including without limitation shipping caused by or resulting from any cause or thing beyond our control, including without limitation, acts of God, strikes, riots, war, labor difficulties, accidents, and weather.
Tracking an Order
Order tracking details can be found on the carrier website, www.ups.com, for a period of 90 days from the original ship date. Using the tracking number provided in the order confirmation email, delivery status and the current location of the shipment can be found on www.ups.com.
If you have any additional questions about the wscmusic Store’s shipping and/or delivery policy, please contact Customer Support at 1-800-wscmusic-US (800-645-6687).